CANCELLATION & RAINCHECK POLICIES

Reservation deposits are NON-REFUNDABLE!

All cancellations must be called in the day before your rental
or between 6-8:00AM on the morning of your rental.

Here at Acadiana Fun Jumps, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We also have alternative amusement rental items available that the customers can use indoors or under a covered area should they want to apply their deposit towards something else. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one town but not the town right next to it. For this reason WE DO NOT CANCEL DUE TO WEATHER, this decision is left solely to the customer. Please feel free to give the office a call should you have any questions regarding our policies. We appreciate the opportunity to serve you.

$25 RESERVATION DEPOSIT (ALL CUSTOMERS):
Required within 48 hours from the time the order is taken to guarantee reservation (24 hrs. if order is placed the same week as the rental). Minimum $25 deposit per order of $100 or less, or 25% of total balance (whichever is greater). NON-REFUNDABLE. If cancelled due to weather or emergency we will hold deposit for up to one (1) year from rental date in a raincheck file. No refunds will be given once equipment contract is signed, so please inform the office in advance if cancelling your rental.

CANCELLING A RENTAL (DELIVERY):
Customer should call the office by 5:00PM the day before their rental to check on their scheduled delivery time. In order for all customers to be delivered on time we occasionally deliver several hours in advance of scheduled rental time. The customer is responsible for notifying the office BETWEEN 6-8AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered there is NO REFUND. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news. If a verbal acceptance of the delivery is given over the phone on the morning of the delivery and the customer declines the rental when the driver gets to the rental location, the customer loses their deposit and no raincheck will be given.

CANCELLING A RENTAL (DO-IT-YOURSELF):
Customer should call the office by 5:00PM the day before their rental to confirm pick-up and return times of their equipment. The customer is responsible for notifying the office BEFORE THEY PICK-UP THEIR EQUIPMENT if they need to cancel the rental. Once the equipment is picked up there is NO REFUND. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled pick-up time. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news. No refunds and/or rainchecks can be given once a customer accepts and picks up the rental equipment. If a customer fails to pick-up and/or return their equipment within the times specified, they lose any and all deposits and/or payments made. ABSOLUTELY NO REFUNDS OR RAINCHECKS WILL BE GIVEN TO NO-SHOWS. If a customer decides NOT to pick-up their equipment they MUST inform the office before their scheduled pick-up time, not after...no exceptions!